Used by
OpenAna + ServiceNow
IT service management and workflow automation.
Live connectionIncident & ITSM
Ana + ServiceNow
What Ana does with it.
Alerts and incidents Ana picks up, investigates and resolves with on-call approval.
- 01
Works incidents and change requests in ServiceNow
- 02
Attaches evidence to changes for CAB review
- 03
Closes records with the fix and verification
Setup
Connected in four steps.
- 1
Connect
Open Integrations in Ana and connect ServiceNow with a scoped token, OAuth app or service account.
- 2
Scope it
Start read-only and choose which projects, repositories or accounts Ana can see.
- 3
Set the rules
Decide which actions need approval and who approves them - Ana’s guardrails enforce it.
- 4
Put it to work
Ana uses ServiceNow in investigations, fixes and reports, and every action is logged.
In practice
Playbooks that use ServiceNow.
SRE / DevOps
From a 3 a.m. page to root cause and fix
An alert pages the on-call engineer. By the time they open the laptop, Ana has correlated metrics, logs, traces and recent deploys, named the likely cause, and drafted the remediation for approval.
Read the playbook →Security
Fixing cloud misconfigurations at the source
Your CSPM tool flags public buckets, wide IAM policies and open security groups. Ana traces each one back to the infrastructure-as-code that created it, fixes it there, and stops it from coming back.
Read the playbook →Governed
Every action, approved and logged.
Ana’s guardrails decide what it may do with ServiceNow, route sensitive actions to named approvers, and keep evidence for each decision. OpenAna is SOC 2 Type II, ISO 27001, HIPAA and GDPR compliant.
FAQ
OpenAna and ServiceNow.
No. Ana works with ServiceNow - it uses the tool as a source of context and a place to act - so you keep the tool you already run.
Incident & ITSM
Also in this category.
See it connected
Ana on your ServiceNow.
Thirty minutes, your real setup, one real problem.